Refund Policy
Last updated: June 25, 2026
PropBurn is a paid digital product. We want the refund policy to be simple, fair, and easy to understand.
1. Monthly Access
Monthly Access grants 30 days of access from the successful payment date. Because access is delivered immediately, monthly payments are generally non-refundable after the product has been used, Gmail has been synced, entries have been imported, or data has been exported.
2. Founder Annual launch access
Founder Annual grants 365 days of access from the successful payment date. Refund requests for Founder Annual may be considered within 7 days of purchase if the account has not materially used the product.
3. Failed access or duplicate charge
If payment succeeded but access was not unlocked, contact us and we will either unlock access or refund the payment after verification. Duplicate accidental charges are eligible for review and correction.
4. Non-refundable cases
- Change of mind after using the product.
- Prop trading losses, failed evaluations, denied payouts, or firm rule issues.
- Incorrect user-entered data or user-modified imports.
- Unsupported prop firm formats where manual entry or CSV import remains available.
5. How to request a refund
Email hello@propburn.com with your account email, payment date, payment ID if available, and reason for the request. Refunds, when approved, are processed through the payment provider and may take time to reflect depending on your bank or card issuer.
6. Cancellation
The current launch model uses fixed access periods and does not use automatic recurring billing. Monthly Access expires after the access period ends, and you can renew manually.